system.eam.queryAgentHistory

This function is used in Python Scripting.

Description

Returns a list of the most recent agent events.

Client Permission Restrictions

This scripting function has no Client Permission restrictions.

Syntax

system.eam.queryAgentHistory(groupIds, agentIds, startDate, endDate, limit)

Parameters

Type	Parameter	Description
List	groupIds	A list of groups to restrict the results to. If not specified, all groups will be included.
List	agentIds	A list of agent names to restrict the results to. If not specified, all agents will be allowed.
Date	startDate	The starting time for history events. If null, defaults to 8 hours previous to now.
Date	endDate	The ending time for the query range. If null, defaults to "now".
int	limit	The limit of results to return. Defaults to 100. A value of 0 means "no limit".

Returns

Dataset - A dataset with columns id, agent_name, agent_role, event_time, event_category, event_type, event_source, event_level, event_level_int, and message, where each row is a new agent event.

Scope

All

Code Examples

Example #1

# This script will loop through each row of the dataset and grab out every value from that row and assign it to a matching variable. Those variables can then be used in some way.
results=system.eam.queryAgentHistory()
for row in range(results.rowCount):
    eventId=results.getValueAt(row, "id")
    agentName=results.getValueAt(row, "agent_name")
    agentRole=results.getValueAt(row, "agent_role")
    eventTime=results.getValueAt(row, "event_time")
    eventCategory=results.getValueAt(row, "event_category")
    eventType=results.getValueAt(row, "event_type")
    eventSource=results.getValueAt(row, "event_source")
    eventLevel=results.getValueAt(row, "event_level")
    eventLevelInt=results.getValueAt(row, "event_level_int")
    message=results.getValueAt(row, "message")
    #Can include some code here to use the variables in some way for each row.

Example #2

# This script will loop through each row of the dataset and grab out every value from that row and assign it to a matching variable. Those variables can then be used in some way.
results=system.eam.queryAgentHistory()
for row in range(results.rowCount):
    eventId=results.getValueAt(row, "id")
    agentName=results.getValueAt(row, "agent_name")
    agentRole=results.getValueAt(row, "agent_role")
    eventTime=results.getValueAt(row, "event_time")
    eventCategory=results.getValueAt(row, "event_category")
    eventType=results.getValueAt(row, "event_type")
    eventSource=results.getValueAt(row, "event_source")
    eventLevel=results.getValueAt(row, "event_level")
    eventLevelInt=results.getValueAt(row, "event_level_int")
    message=results.getValueAt(row, "message")
    #Can include some code here to use the variables in some way for each row.