Notification Security PIN
You can force an operator to enter a personal identification number (PIN) in order to hear a Voice alarm notification message. It’s a good idea to validate that the person who is receiving the voice alarm is the correct person by requiring a PIN.
When alarms are sent out via voice, you typically want an operator to acknowledge the alarm by pressing ‘1’ on their phone. Requiring a PIN also prevents other people who might be sharing a phone from acknowledging important alarms.
It is easy to set up Security PINs in Ignition in a couple simple steps. First, a PIN number will need to be created in each user’s profile to listen to Voice messages. The second step is to configure the Voice.
User Profile
Let’s begin by configuring a Security PIN for each user that will be receiving a voice message and acknowledging SMS alarm messages.
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Go to the Config section of the Gateway Webpage.
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Scroll down to Security > Users, Roles from the menu on the left.
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Under default user source, select the manage users link.
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Here you will see list of all your users. For every user that is using Voice and/or SMS alarm notifications, you will need to edit their user profile to create a PIN. Select the Edit link for one of your users.
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The user profile screen will open. Scroll down to the bottom of the screen, and verify that the contact information for Email and Phone is up-to-date.
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Create a Security Pin, and press Save Changes. Now, this PIN is associated with this user.
Voice Notification Profile
The next step is to configure the Voice Notification Profile to require a PIN.
- In the Designer, go to your Alarm Notification Pipelines and open your pipeline. This example uses the Basic Email pipeline.
- Select the Notification Block in the workspace.
- Click on the Notification tab, and choose Voice.
- You’ll see several settings for Voice. Set the Required PIN to True.
Now, when the operator receives a call, they will have to type in their PIN number followed by the pound sign to hear the message.
