Support, Feedback, and Resources
Support Team​
Can't find it here? Go to the Support homepage for one-on-one help from our support team.
Long-Term Support (LTS)​
At Inductive Automation, we are constantly improving our software in features, functionality, and reliability. We provide Long-Term Support (LTS) for certain versions of the Ignition software for a period of time from the date of its original release. There are three categories in which an Inductive Automation stable software release can reside when it comes to provided support. They are Active, Limited, and End of Life (EOL). Releases that are announced as EOL will no longer be supported by either the development team or the support team.
The following image shows the timeline for versions 7.9, 8.0, and 8.1.
The table below shows the original release dates, LTS status, and end dates of both Active support and Limited support for all versions.
| Version | Date Released | Is LTS | Active Support End Date | Limited Support End Date |
|---|---|---|---|---|
| 8.1 (Active Support Version) | Nov 2nd 2020 | Yes | Two years after 8.3's release | 2 years after active support expires |
| 8.0 | Apr 8th 2019 | No | Nov 12th 2020 | Nov 30th 2022 |
| 7.9 | Dec 12th 2016 | Yes | June 30th 2022 | June 30th 2025 Blog post. |
| 7.8 | Oct 15th 2015 | No | Dec 31st 2016 | June 30th 2022 |
| 7.7 | Jul 16th 2014 | Yes | Jul 31st 2019 | June 30th 2022 |
| 7.6 | May 7th 2013 | No | Jul 31st 2014 | June 30th 2022 |
| 7.5 | Jun 14th 2012 | Yes | Jun 30th 2017 | June 30th 2022 |
| 7.4 | Mar 29th 2012 | No | Jun 30th 2012 | June 30th 2022 |
| 7.3 | Oct 5th 2011 | Yes | Oct 31st 2016 | June 30th 2022 |
To learn more about our product support in detail, refer to our Support Policy.
Read our blog post to learn more.
Comments, Feedback, or Ideas?​
We encourage your feedback on both the Ignition Software and Ignition User Manual. We strive to keep in step with our community and grow the software to meet your needs. If you have something you think we should add or improve, let us know!
Feedback on the User Manual​
We encourage you to give us feedback on the Ignition User Manual as this will help us improve the documentation over time. You can email us at docs@inductiveautomation.com.
Feedback on the Ignition Software​
How can we improve Ignition? Our goal is to provide you a powerful yet easy-to-use SCADA/HMI software that does everything you need. Let us hear from you on our features and ideas page. We love to hear any ideas you have so we can continue to improve Ignition.
Feedback on the Inductive University​
Do you have a question about any of our videos? You can email docs@inductiveautomation.com for answers or suggestions on new videos and improvements.
Other Feedback​
Do you have something else to tell us? Not sure where to send it? You can send an email to us at training@inductiveautomation.com, and we will get you pointed in the right direction