Alarms can also generate notifications that are delivered to users allowing Ignition to immediately communicate events and problems to your users. Alarm Notification Pipelines control how and when notifications are sent to users. You can select the delivery channel for how alarms are sent: Email, SMS, or Voice. The notification system has access to Ignition's Authentication Profiles so users can easily be added to notification On-Call Rosters. Schedules can be created allowing users to receive notifications only when on-schedule, so there is no need to worry about notifying a supervisor or manager when they are not on-site, or if it's in the middle of the night. Pipelines coupled with on-call rosters and schedules allow you to build your own custom alarm notification process.
The On-Call Roster is a collection of users that are notified when an alarm occurs. When an alarm is triggered, a notification is sent to a designated On-Call Roster where it evaluates the users schedules, and only notifies those users that have an active schedule.
Roster Management from the Vision Client Window
Schedules define the times of users on-call availability and unavailability. You can set up a schedule for each user in the alarm notification system so users only recieve notifications when they have an active schedule.
Schedule from the Vision Client Window
Alarm Notification Pipelines
The Alarm Notification Pipeline feature is an innovative tool that lets you easily create routes for your alarms. By designing your own alarm notification routing, you have control of what happens when an alarm goes active, when an alarm is sent out, and who receives the alarm notification.
The alarm notification pipeline has a simple drag-and-drop interface so you can build various types of alarm logic. Its built-in pipeline block functionality lets you delay sending alarm notifications, escalate higher priority alarms to a different group of users, consolidate multiple alarms so recipients aren’t flooded with messages, and distribute specific alarm types to different contact groups.
Alarm notification pipelines can be very simple to very complex. In this simple notification pipeline, when an alarm is triggered, the people listed in the On-call Roster are notified via Email. If no one acknowledges the alarm in 20 seconds, the alarm notification is routed back to the same users listed in the On-Call Roster.
In this more complex alarm notification pipeline, if an operator doesn't respond to the alarm after three attempts, the pipeline jumps it to another pipeline (possibly an escalation pipeline).
To learn more about building your own pipelines, go to Alarm Notification Pipelines.