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User Manual

GETTING STARTED


MODULES AND PLATFORM


APPENDIX


TUTORIALS & HELPFUL TRICKS


GLOSSARY


STRATEGIC PARTNER LINKS

Sepasoft - MES Modules
Cirrus Link - MQTT Modules

RESOURCES

Inductive University
Ignition Demo Project
Knowledge Base Articles
Forum
IA Support
SDK Documentation
SDK Examples

ALL MANUAL VERSIONS

Ignition 8
Ignition 7.9
Ignition 7.8

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Support Team

Can't find it here? Go to the Support homepage for one-on-one help from our support team. Submit a Ticket, and one of our Support Engineers will follow up with you quickly.

You can reach us during business hours 8am-5pm PST at 1-800-266-7798. Support charges may apply. 24-hour support is also available, at an additional fee.

E-mail support is available at support@inductiveautomation.com.

Long-Term Support (LTS)

At Inductive Automation, we are constantly improving our software, both in features, functionality and reliability. We provide Long-Term Support (LTS) for certain versions of the Ignition software for a period of five years from the date of its original release. The current release branch and non-expired LTS releases fall into the Active category. This means that the software is being actively developed/patched and the IA support team can provide full customer support with issues related to these releases. 

For those Ignition versions that expired, there are no new releases or patches for any issues that may arise in expired versions. You can see in the table below that LTS is currently provided for versions 7.8 through 8.0, and versions 7.7 and prior, new development and patches are discontinued.  

The table below shows the original release dates, LTS status, and end date of Active support status. 

VersionDate ReleasedIs LTSDate Active Support Lapses
8.0Apr-08-2019No(8.1 Release)
7.9Dec-12-2016YesDec-12-2021
7.8Oct-15-2015NoDec-12-2016
7.7Jul-16-2014YesJul-16-2019
7.6May-7-2013NoJul-16-2014
7.5Jun-14-2012YesJun-14-2017
7.4Mar-29-2012NoJun-14-2012
7.3Oct-5-2011YesOct-5-2016

To learn more about our product support in detail, refer to our Support Policy

Resources

Inductive Automation Blog

Our company blog features announcements, Ignition tips, and a more personal look at the folks behind the scenes of Inductive Automation. 

Knowledge Base

In our Knowledge Base, you can search and view articles created by our support team for troubleshooting, known problems, and workarounds.

Community User Forum

Our User Forum is the place to get help from our passionate community of Ignition users. The Forum is one of the most effective ways to get help from others. It is always available and is actively patrolled by Inductive Automation staff and many knowledgeable users. Chances are you will find your question already answered in an existing post, but if not you can sign up and ask away.

More Resources on our Website

  • Tip Sheets: Tips and references put together for you

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Comments, Feedback, or Ideas?

We encourage your feedback on both the Ignition Software and Ignition User Manual. We strive to keep in step with our community and grow the software to meet your needs. If you have something you think we should add or improve, let us know!

Feedback on the User Manual

We encourage you to give us feedback on the Ignition wiki User Manual as this will help us improve the documentation over time. Your feedback can be as small as finding typos or as big as requesting whole new concepts or how-tos. You can email us at training@inductiveautomation.com.

Feedback on the Ignition Software

How can we improve Ignition? Our goal is to provide you a powerful yet easy-to-use SCADA/HMI software that does everything you need. Let us hear from you on our features and ideas page. We love to hear any ideas you have so we can continue to improve Ignition.

Feedback on the Inductive University

Do you have a question about any of our videos? You can email iu_support@inductiveautomation.com for answers or suggestions on new videos and improvements.

Other Feedback

Do you have something else to tell us? Not sure where to send it? You can send an email to us at training@inductiveautomation.com, and we will get you pointed in the right direction




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