If a user is experiencing some issues logging into a project, there are a few things that may be causing the problem.
- First, make sure the credentials they are using are valid. This is easily done by going to the Gateway Webpage and testing the login.
- If the user's credentials were successfully tested against the user source, you can then verify if that user source is the one being used by the project that the user is trying to log in to. (See Above)
- If the user's credentials failed, they may have forgotten their password, and it may need to be reset.
- Alternately, the user source may not be reachable. Depending on the type of user source, this can happen when there are network problems. For example, a database user source will no longer work if the database connection is faulted.